Akademik Veri Yönetim Sistemi
International Journal of Technology in Education, cilt.7, sa.1, ss.19-39, 2024 (ESCI)
In many fields, AI chatbots continue to be popular with new tools and attract the
attention of universities, K12 schools, educational organizations, and researchers.
The aim of this research is to review the research on AI chatbots by restricting it
to the category of education and to examine this research from a methodological
point of view. Therefore, we performed a systematic literature review with a
sample of 37 SSCI articles published in the educational context. Within the scope
of the selected studies, the advantages and disadvantages of AI chatbots in
education for students and educators, as well as the types of chatbots used, year,
keywords, and method were analyzed. According to the research results, increased
motivation to learn and language skill development are advantages for students,
while cost-effectiveness and reduced workload are advantages for educators.
Limited interaction, misleading answers for learners, originality, and plagiarism
are the most common disadvantages for educators. The study also includes
research results and recommendations related to the methodological review.