Akademik Veri Yönetim Sistemi
Journal of the Faculty of Engineering and Architecture of Gazi University, cilt.40, sa.4, ss.2839-2849, 2025 (SCI-Expanded, Scopus, TRDizin)
In order to provide patients with high-quality and efficient healthcare services, it is essential to establish an effective supply chain network in hospitals. In this context, internal hospital supply chain management (IHSCM) activities should be given strategic importance in order to increase service quality and reduce costs. In addition, IHSCM performance indicators need to be determined to evaluate the level of participation of stakeholders and healthcare providers in hospital processes. In this study, a multi-criteria decision-making model was developed to evaluate the IHSCM performance of hospitals. Within the scope of the research, four hospitals in Türkiye, which served as military hospitals until 2016 and currently have public hospital status, were examined. This study is one of the first examples in the existing literature where the internal supply chain management performance of military hospitals converted into public hospitals is evaluated comparatively with Pythagorean Fuzzy AHP (PFAHP) and Pythagorean Fuzzy TOPSIS (PFTOPSIS) methods. In the study, IHSCM performance indicators determined by using literature review were weighted with the PFAHP method, and then the hospitals were ranked in terms of performance with the PFTOPSIS method. Finally, sensitivity analysis was conducted by considering the binary changes of indicator weights and the results were evaluated. In this way, a structure that will contribute to the effective and efficient use of resources in public hospitals was established.