The aim of this study is to increase social awareness on consumer behaviors towards smart grid energy system and find out emotional effects of power outages. The participants of this study consist of 58 people living in different regions of Turkey. The participants were identified through the use of random sampling technique. The data of the study were collected through a questionnaire, which consisted of five items and aimed to determine of participants views and behaviors towards social awareness to smart grid energy systems. While analyzing the data, frequency and percentages were used. The main findings of the study indicated that many customers had bad opinions about their service providers in terms of infrastructure of service provider before.