Performance measurement in non-profit fourth party reverse logistics: an application in a foundation specialised in packaging waste

Öz H. H., ÖZYÖRÜK B.

International Journal of Business Performance and Supply Chain Modelling, cilt.14, sa.2, ss.173-203, 2023 (Scopus) identifier

  • Yayın Türü: Makale / Tam Makale
  • Cilt numarası: 14 Sayı: 2
  • Basım Tarihi: 2023
  • Doi Numarası: 10.1504/ijbpscm.2023.131680
  • Dergi Adı: International Journal of Business Performance and Supply Chain Modelling
  • Derginin Tarandığı İndeksler: Scopus
  • Sayfa Sayıları: ss.173-203
  • Anahtar Kelimeler: 3PL, fourth party reverse logistics, non-profit organisations, NPOs, performance measurement, performance prism, PM, supply chain management, third party logistics, triple bottom line
  • Gazi Üniversitesi Adresli: Evet

Özet

In the existence of constraints of other modes of operations in reverse logistics (RL), non-profit fourth party reverse logistics (NP-4PRL) is a promising operation mode to effectively deal with inherent uncertainties and complexities of RL. However, there is hardly little research available about NP-4PRL, especially in performance measurement (PM), in literature. This paper aims to develop and validate a PM methodology and a measurement framework for non-profit organisations (NPOs) operating in 4PRL. To build a discussion background, the paper presents literature on 4PRL and measurement frameworks. Then, it develops a PM methodology and a measurement framework based on a hybrid model, which utilises triple bottom line and performance prism measurement frameworks. The PM methodology and the measurement framework developed for NP-4PRL are validated through a survey, which is executed with face-face interviews with experts from a foundation operating in packaging waste product category. Moreover, the total performance index (TPI) calculation approach is shown to work correctly on a hypothetic example to measure business performance of NPOs operating in 4PRL.