The effect of ethical leadership on service sabotage


YEŞİLTAŞ M., Tuna M.

SERVICE INDUSTRIES JOURNAL, vol.38, pp.1133-1159, 2018 (SSCI) identifier identifier

  • Publication Type: Article / Article
  • Volume: 38
  • Publication Date: 2018
  • Doi Number: 10.1080/02642069.2018.1433164
  • Journal Name: SERVICE INDUSTRIES JOURNAL
  • Journal Indexes: Social Sciences Citation Index (SSCI), Scopus
  • Page Numbers: pp.1133-1159
  • Keywords: Ethical leadership, Service sabotage, Service climate, Corporate ethical values, Mediating effect, Hospitality industry, ORGANIZATIONAL CITIZENSHIP BEHAVIOR, TRANSFORMATIONAL LEADERSHIP, HOSPITALITY INDUSTRY, JOB-SATISFACTION, MEDIATING ROLE, MULTILEVEL ANALYSIS, PROCEDURAL JUSTICE, WORK ENGAGEMENT, MODERATING ROLE, CLIMATE
  • Gazi University Affiliated: Yes

Abstract

This study aims at examining the impact of ethical leadership activities on service sabotage, and the mediating role of service climate and corporate ethical values (CEV) on this impact. The study was completed via 384 acceptable questionnaires in total. The research findings show that ethical leadership affects the service climate and the CEV in a positive way whereas it has a negative effect on the service sabotage. In addition, it is observed that the CEV have a positive effect on the service climate. In the light of the research findings, managers' ethical personal and managerial characteristics affect the service climate in a positive way and play a significant role for the ethical values to become more common within the organization. Furthermore, the ethical leadership is effective for decreasing the service sabotage which is referred as the undesirable and harming behaviors within the organization.