The effects of leadership style on employee well-being in hospitality

Kara D., Uysal M., Sirgy M. J., Lee G.

INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT, vol.34, pp.9-18, 2013 (SSCI) identifier identifier

  • Publication Type: Article / Article
  • Volume: 34
  • Publication Date: 2013
  • Doi Number: 10.1016/j.ijhm.2013.02.001
  • Journal Indexes: Social Sciences Citation Index (SSCI), Scopus
  • Page Numbers: pp.9-18
  • Keywords: Transformational leadership, Transactional leadership, Quality of work life, Quality of life, Employee well-being, Employee burnout, Organizational commitment, 5-Star hotels, QUALITY-OF-LIFE, TRANSFORMATIONAL LEADERSHIP, WORK-LIFE, TRANSACTIONAL LEADERSHIP, MEDIATING ROLE, FIT INDEXES, SATISFACTION, COMMITMENT, PERCEPTIONS, PERFORMANCE
  • Gazi University Affiliated: Yes


We conducted a study to test the notion that transformational leadership style is more effective than transactional leadership style by fostering employee well-being (enhancing quality of work life and life satisfaction as well as increasing organizational commitment and decreasing employee burnout. We surveyed 443 employees at 5-star hotels in Turkey. The results provide support for the positive effect of transformational leadership in the hospitality industry, which implies that hospitality managers should be trained to use a transformational leadership style to enhance employee well-being. (C) 2013 Elsevier Ltd. All rights reserved.