Akademik Veri Yönetim Sistemi
Open Access Macedonian Journal of Medical Sciences, cilt.9, ss.390-393, 2021 (Scopus)
© 2021 Korakot Apiratwarakul, Takaaki Suzuki, Ismet Celebi, Somsak Tiamkao, Vajarabhongsa Bhudhisawasdi, Dhanu Gaysonsiri, Kamonwon Ienghong.BACKGROUND: Emergency medical services (EMS) are an operation that requires speed and prompt decision-making to provide patients treatment and rescue them from crisis. A telephone application was created to be a communication channel. However, the effectiveness of EMS consulting through telephone application has not been well studied. AIM: The aim of this study was to describe the use of real-time telephone application use for consultation in EMS. METHODS: A cross-sectional, single EMS centered study at Srinagarind Hospital in Thailand. Data were gathered from LINE® Application under the name of “Current training EMKKU” and the EMS database throughout 2020–2021. RESULTS: A total of 11550 messages with 6221 general text; messages were not involved in patients’ consultant (53.86%). The consultation mostly took place during the afternoon shifts (4 PM to 0 AM) accounted for 45.11%. We found that Thursday (19.63%) was the day with most frequent consulting services, followed by Tuesday (16.05%) and Friday (16.03%) regarding the consultation. There were 45 active users in the LINE® Application under the name of “Current training EMKKU.” The mean age of the participants was 32.10±5.60 years, and 51.11% (n = 23) of them was female. CONCLUSIONS: The real-time telephone application is used for consultation related to patients’ symptoms during EMS operations and ER patient care was most commonly in the afternoon and on Thursdays and Tuesdays.