Akademik Veri Yönetim Sistemi
An-Najah University Journal for Research - B (Humanities), cilt.1, ss.1, 2025 (Scopus)
Background: Outsourcing in the context of e-government represents a critical strategy for engaging the private sector in the development of governmental systems. A wide range of factors influence the decision to outsource within e-government initiatives. Aim: The present study seeks to identify and assess the principal determinants that shape outsourcing decisions in this domain. Methodology: To this end, an integrated methodological framework was adopted. Initially, a PESTEL analysis was conducted to delineate the critical factors informing the decision-making process in E-government outsourcing. Subsequently, the DEMATEL method was employed to explore the interdependencies among these identified criteria. Finally, the Analytic Network Process (ANP) was applied to determine the relative importance, or weight, of each factor. Results: The findings reveal that privacy emerges as the most decisive factor in outsourcing decisions, accounting for a relative weight of 30.21%. This is followed by outsourcing cost (20.39%) and the technical competence of government personnel (16.70%). Conclusion: By clarifying these priorities and key considerations, the study provides valuable insights for policymakers and decision-makers in the field of E-government, thereby facilitating more effective and strategically informed outsourcing practices.