Preferences, Attitudes, and Behaviors of Health Services Consumers in Turkey


Tengilimoglu D., Dursun-Kilic T., GÜLEÇ D.

AMERICAN JOURNAL OF HEALTH BEHAVIOR, cilt.36, ss.203-217, 2012 (SSCI İndekslerine Giren Dergi) identifier identifier identifier

  • Cilt numarası: 36 Konu: 2
  • Basım Tarihi: 2012
  • Doi Numarası: 10.5993/ajhb.36.2.6
  • Dergi Adı: AMERICAN JOURNAL OF HEALTH BEHAVIOR
  • Sayfa Sayıları: ss.203-217

Özet

Objective: To investigate preferences, attitudes, and behaviors of consumers in health care services. Methods: The study was conducted in the Turkish health care context. A total of 810 people who reside in the urban and rural residential areas of Ankara were surveyed. Results: The study results suggest that consumer attitudes toward health care services differ by the demographic and socio-cultural characteristics of consumers. Conclusions: Several managerial recommendations pertinent to the analysis of consumer behavior and the development of long-term relationships with consumers were made. Also, future research suggestions were provided.