The moderating role of nationality on destination experience

DEDEOĞLU B. B., Dedeoglu S. B., Kucukergin K. G.

JOURNAL OF QUALITY ASSURANCE IN HOSPITALITY & TOURISM, cilt.19, sa.2, ss.217-242, 2018 (SCI-Expanded) identifier identifier

  • Yayın Türü: Makale / Tam Makale
  • Cilt numarası: 19 Sayı: 2
  • Basım Tarihi: 2018
  • Doi Numarası: 10.1080/1528008x.2017.1363010
  • Dergi Adı: JOURNAL OF QUALITY ASSURANCE IN HOSPITALITY & TOURISM
  • Derginin Tarandığı İndeksler: Science Citation Index Expanded (SCI-EXPANDED), Scopus
  • Sayfa Sayıları: ss.217-242
  • Anahtar Kelimeler: Destination service quality, destination affective image, revisiting intention, cultural values, OF-FIT INDEXES, SERVICE QUALITY, BEHAVIORAL INTENTIONS, CUSTOMER SATISFACTION, TOURIST DESTINATIONS, PERCEIVED QUALITY, STRUCTURAL MODEL, IMAGE, LOYALTY, TRAVEL
  • Gazi Üniversitesi Adresli: Evet

Özet

Differences in tourists' cultural values are significant factors in their product and service choices, yet they have generally been neglected in the literature. Therefore, this study examined how tourists' nationalities influence their perceptions of service quality, affective image perceptions, and revisiting intentions. Activities were found to be more determinant on a destination's affective image for Russian tourists, whereas accommodation, hospitality, and language communication services had a larger effect on German tourists.