MODERATING ROLE OF TRUST ON RELATIONSHIP BETWEEN FORMALIZATION AND PERCEIVED ORGANIZATIONAL SUPPORT


Bitmis M. G. , Ergeneli A., Oktay F.

13th International Strategic Management Conference (ISMC), Podgorica, Karadağ, 6 - 08 Temmuz 2017, cilt.34, ss.206-215 identifier

  • Cilt numarası: 34
  • Doi Numarası: 10.15405/epsbs.2017.12.02.18
  • Basıldığı Şehir: Podgorica
  • Basıldığı Ülke: Karadağ
  • Sayfa Sayıları: ss.206-215

Özet

As perceived organizational support (POS) has been found to have a strong impact on some important organizational outcomes such as performance, organizational commitment, and job satisfaction, a bundle of research has recently been tried to shed light on discovering the antecedents of POS. Thus, this study attempts to identify the effect of formalization, as one of the important dimension of organizational structure, on POS by evaluating the moderating role of trust in organization. The survey of this study is conducted on 343 administrative support staff, who works for airline industry. In order to understand the moderating effect of trust between formalization and POS, hierarchical moderated regression analysis has been employed. The results reveal that formalization positively and significantly affects perceived organizational support, while trust in organization moderates this relationship. More specifically, this relationship will be stronger when trust in organization is high. In other words, the relationship between formalization and POS will be weaker when trust in organization is low. Furthermore, the results are discussed and some suggestions for future research are proposed. (C) 2017 Published by Future Academy www.FutureAcademy.org.UK