Akademik Veri Yönetim Sistemi
International Journal of Recent Scientific research, cilt.7, sa.7, ss.12641-12648, 2016 (Hakemli Dergi)
The aim of this study was to determine the students’ service quality perceptions on university campuses in both public and private universities. A total of 535 voluntary students (383 male and 152 female) were participated in the study that was included 269 (208 male, 61 female) from the three private universities and 266 (175 male, 91 female) from the three public universities. In the study, the Scale of Service Quality in Recreational Sports: SSQRS developed by Ko and Pastore (2005) was used as data collection tool. Turkish version of the scale (SSQRS-38) was conducted by Köşker Demir and Çimen (2012). According to the university type, participants’ general demographic variables, facility use per year, participation frequency per week and time spend per day were examined. In the data analysis; descriptive statistics was used to investigate the frequency and percentage distribution of the participants’ demographic information. After the analysis of normality and homogeneity (Levene’s test), for parametric distribution T-Test and one-way analysis of variance (ANOVA), for nonparametric distribution Kruskal Wallis tests were used to determine the differences in the perception of service quality level. Tukey HSD test and Mann Whitney U test were used to determine the differences between groups. The findings of the research show that there is a statistically significant difference was seen in the SSQRS-38 total score according to the university type (p<0.05). Additionally, a significant difference was found in the sub-dimensions of "program quality" and "physical environment quality" (p <0.05). As a result, the service quality perception of students who participating in the recreational sports centers on campuses in private universities is higher than students in public universities.