A hybrid multi-criteria decision making model to evaluate hotel websites

Akincilar A., Dagdeviren M.

INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT, vol.36, pp.263-271, 2014 (SSCI) identifier identifier

  • Publication Type: Article / Article
  • Volume: 36
  • Publication Date: 2014
  • Doi Number: 10.1016/j.ijhm.2013.10.002
  • Journal Name: INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT
  • Journal Indexes: Social Sciences Citation Index (SSCI), Scopus
  • Page Numbers: pp.263-271
  • Keywords: Hotel websites, Website evaluation, Hospitality management, AHP, PROMETHEE, TOURISM MANAGEMENT, SERVICE QUALITY, PERFORMANCE, PROMETHEE, CRITERIA, RANKING, AHP, HIERARCHY, SELECTION, INTERNET
  • Gazi University Affiliated: Yes

Abstract

Purpose: The main purpose of the study is to develop a robust and reliable model which evaluates the quality of hospitality websites, or more specifically, hotel websites.