Akademik Veri Yönetim Sistemi
Journal of the Faculty of Engineering and Architecture of Gazi University, cilt.38, sa.4, ss.2487-2494, 2023 (SCI-Expanded)
In the built environment, quality contains functional, formal, structural, and economic aspects. Functional quality includes space planning, value, usage styles, inter-space relations, accessibility, flexibility, transformability, spatial satisfaction perceptions of the users, and the way users use the space. Formal quality contains aesthetics, perception (cultural values and cognitive factors), adaptability to the age, and compatibility with the context. Structural quality involves the structural design, durability, appropriate materials and construction techniques, sustainable-environmental friendliness, and lastly economic quality comprises the planning budget, construction budget, operating budget, and investment value. Determining whether a building is of quality requires an evaluation. In this study, the gap model, one of the service quality models was considered as a base for measuring the quality of the architectural structure. The main elements of the gap model were transformed. The expected service changed to expected architectural quality, expected service converted to perceived architectural quality, and satisfying quality transformed into satisfying performance for users and employers. Then new gaps were proposed that were adapted to measure expected and perceived quality in architectural buildings. Thus, a framework was presented that measures the functional, formal, structural, and economic quality of the structure and provides an understanding of the expectations of the user and employer.