DESIGNING AN ANNUAL LEAVE SCHEDULING POLICY: CASE OF A FINANCIAL CENTER

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Yildirim G., Aydemir-Karadag A.

JOURNAL OF INDUSTRIAL AND MANAGEMENT OPTIMIZATION, cilt.18, sa.4, ss.2927-2958, 2022 (SCI-Expanded) identifier identifier

  • Yayın Türü: Makale / Tam Makale
  • Cilt numarası: 18 Sayı: 4
  • Basım Tarihi: 2022
  • Doi Numarası: 10.3934/jimo.2021097
  • Dergi Adı: JOURNAL OF INDUSTRIAL AND MANAGEMENT OPTIMIZATION
  • Derginin Tarandığı İndeksler: Science Citation Index Expanded (SCI-EXPANDED), Scopus, ABI/INFORM, Applied Science & Technology Source, Business Source Elite, Business Source Premier, Compendex, Computer & Applied Sciences, MathSciNet, zbMATH
  • Sayfa Sayıları: ss.2927-2958
  • Anahtar Kelimeler: Burnout, annual leave scheduling, preference, substitution, integer programming, financial center, INTEGER PROGRAMMING-MODELS, SINGLE-SHIFT WORKFORCE, WEEKLY WORKING HOURS, HIERARCHICAL WORKFORCE, MULTIPLE SHIFTS, FINITE-SET, ALGORITHM, 4-DAY, STAFF, TIME
  • Gazi Üniversitesi Adresli: Evet

Özet

Providing annual leave entitlements for employees can help allevi-ate burnout since paid-time off work directly affects the health and productivity of workers as well as the quality of the service provided. In this paper, we de-velop realistic vacation scheduling policies and investigate how they compare from both the employer and the employees' perspectives. Among those poli-cies, we consider one that is used in practice, another that we propose as a compromise which performs very well in most cases, and one that is similar to machine scheduling for benchmarking. Integer programming models are for-mulated and solved under various settings for workload distribution over time, substitution and unit of time for vacations. We use three performance mea-sures for comparisons: penalty cost of unused vacation days, percent vacation granted and level of employee satisfaction. We provide a real-life case study at a bank's financial center. Numerical results suggest that an all-or-nothing type of vacation policy performs economically worse than the others. Attrac-tive annual leave scheduling policies can be designed by administering vacation schedules daily rather than weekly, ensuring full cover for off-duty employees, and offering employees some degree of choice over vacation schedules.