Akademik Veri Yönetim Sistemi
Archives of health science and research (Online), cilt.10, sa.3, ss.201-207, 2023 (Scopus)
Objective: The aim of this study is to determine the nurses’ emotional labor behaviors and professional commitment.
Methods: This cross-sectional study was conducted with 287 nurses actively working in a university hospital. The data were collected online using the Descriptive
Information Form, Scale of Emotional Labor Behavior for Nurses, and Nursing Professional Commitment Scale.
Results: Results of the study showed that 33.1% of the nurses were under the age of 30, 91.3% were female, 84.4% had a bachelor’s degree, and 27.2% were working
for 15 years or more. The nurses had a high level of emotional labor behaviors and they exhibited mostly intimate behavior and the least super!cial behavior.
Female nurses exhibited signi!cantly more in-depth emotional behavior than their male counterparts (P < .05). There was a signi!cant di"erence between the
nurses’ professional commitment levels in terms of gender and perception of income level (P < .05). Also, there was a moderate and positive signi!cant correlation
between the nurses’ levels of professional commitment and emotional labor behaviors (P < .001).
Conclusion: Consequently, it was concluded that the nurses had a high level of emotional labor behaviors and a moderate level of professional commitment. A
higher level of professional commitment in nurses increased their emotional labor behaviors. Healthcare managers need to develop nurses’ professional commitment in order to positively change the emotional labor behaviors of nurses.